MON-FRI: 10:30 to 17:00 GMT | SAT: 10:30 to 15:00 GMT

Privacy Policy

Privacy Policy

This privacy policy notice is for this website which is administered by ZEETRAVELS (UK) LTD. 57 The Green, Southall - UB2 4AR with UK registration 12145040 and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website.

Policy Key Definitions

  • "I", "our", "us", or "we" refer to the business, ZEETRAVELS (UK) LTD or any of its subsidiary trading names
  • "you", ""your", the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a user’s computer or device.

Processing of Your Personal Data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases. We are registered with the ICO under the Data Protection Register.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your Individual Rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed.
  • the right of access.
  • the right to rectification.
  • the right to erasure.
  • the right to restrict processing.
  • the right to data portability.
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

Personal Information That We Collect

Personal information is information that relates to an identifiable natural person. An identifiable natural person is someone that can be identified both directly and indirectly by their name, location data, identification number or by factors specific to the social, cultural, physiological, genetic, mental, or economic identity of the natural person. Personal Information does not include any information that has been anonymised so that it can no longer be used to identify a natural person.

When you use our travel services, we do collect some personal information from you and any devices you use. Personal identifying information can include your name, telephone numbers, address, email addresses and financial information such as card details (in connection with online transactions). Provision of any other personal information is voluntary on your account, but it may become necessary in order to use some of our services, such as when you complete a transaction online.

We automatically collect information about your interaction with our website and communications with us. This is the information that we receive via devices you use when you access our website. This information may include a Device ID or unique identifier, a unique device token, a device type, or an ID for advertising. We may also receive location information from your mobile device, but most mobile devices now allow you to disable the use of your location settings on internet browsers. We also collect computer and connection information such as your page view statistics, referral URL, browsing history, IP address and web log information.

We use cookies, unique identifiers, web beacons and other similar technologies to collect personal information about pages that you view, links that you clink on and other actions you may take whilst using our website and services.

Personal Information We Collect from Other Sources

We add on the personal information we collect with other information collected from third parties and implement it to your account information. For example, we collect and use demographic information that is available in credit check information, additional contact information, information from credit bureaus and an applicable jurisdiction, which is allowed by some applicable national laws.

Social Media

We allow you to share pages and information from our website on social media sites, and these social media sites may give us automatic access to personal information they have retained from you, for example, content liked by you or viewed by you, and information about advertisements that you may have been shown or clicked on.

If you allow us access to websites with video content, then you agree that we can share your video viewing information from social media sites for at least 2 years, unless you withdraw any connections or authorisation of the social media sites.

You are in control of the personal information that you allow us to have access to on the privacy settings included on social media sites, and by the permission you give us when you allow us access to this personal information that is retained by the social media site about you.

By associating your account with an account managed by social media, and by authorising us access to this personal information, you agree that we can collect, use and keep the information we receive from these social media sites in accordance with this privacy policy. We may use other technologies from social media sites, as well as plug ins. For instance, if you click on a link via a plug in on social media, you will be establishing a connection with that social media site.

If you provide us with any personal information about someone else, you can only do so with that person’s authorisation. You should inform the individual about how we collect, use, keep and disclose their personal information according to this privacy policy.

How We Use the Personal Information We Collect from You

We use your personal information for many business purposes and for different legal reasons. Below is a summary of how we may use your information and for which legal bases.

  • To provide you with our travel services and enable servicing of the travel booking
  • To fulfil a binding contract with you or to comply with our legal obligations
  • To provide account management and payment processing
  • To improve, operate and measure our services
  • To keep our services safe and secure
  • To customise any site content
  • To contact you regarding your account
  • To resolve any disputes
  • To troubleshoot any problems associated with your account
  • To collect any dues

If we contact you for any purposes outlined above, it will be via telephone, email, SMS or post.

  • We will use location information to provide location-based services (i.e., search results and advertising)
  • We may also use your personal information to detect, prevent, alleviate and investigate security breaches, fraud and other illegal or prohibited activities
  • Personal information is used to pursue some of our legitimate interests (your rights and freedom does not outweigh these interests). We have controls in place to balance your rights with our interests.

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third-party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

User Agreement

Definition of Term

The following terms will be used throughout this document:

"ZEETRAVELS LTD" means ZEETRAVELS (UK) LTD having its registered number 12145040, at address Unit 10, 57 The Green, Southall, UB2 4AR, Middlesex, UK and where applicable its subsidiaries.

"Force Majeure" means any circumstances which are unusual and/or unforeseeable which are beyond the control of ZEETRAVELS LTD, the consequences of which could not have been avoided even if all due care had been exercised including but not limited to war, threat of war, riot, civil strife, political unrest; hostilities, government action, industrial dispute, natural or other disaster, nuclear incident, terrorist activity, drought, rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline or technical problems with transportation that are outside ZEETRAVELS LTD control.

"Major Change" includes without limitation:-

  • an alteration in the time of your departure or return to your scheduled time of departure or return of 12 hours or more; and/or
  • a change in UK departure airport (excluding change of London airports); and/or
  • a change of hotel or apartment to a materially lower rating; and/or
  • a significant change of resort area.
  • a significant increase in the price of your holiday.

Travel Booking Conditions

These Conditions contain some exclusions and limitations on liability. If any of them are found to be invalid or unenforceable the remaining Conditions are still valid. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English Courts.

Foreign & Commonwealth Office Travel Advice:

The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which includes information on passports, visas, health, safety and security and more. For more information refer to the link:

Travel Document

All passport, visa, travel insurance and health certificate requirements are your responsibility and ZEETRAVELS LTD accepts no responsibility for any delay or expense incurred through any irregularity in your documents. This includes the need for visa for transit purposes, for example, passengers travelling to Canada via USA will need a USA visa even if not stopping in USA on their itinerary (and vice versa). In the event that we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred will be payable by you. Further information on health requirements can be obtained from the Department of Health on telephone number 0800 555777 or from MASTA (Medical Advisory Services for Travellers Abroad) on 020 8994 9874.


Transfer times are given as a guide and will be subject to change dependant on road and weather conditions or the number of stops made enroute.


Our local representatives are available to answer any questions that you may have about the resort, book excursions, and assist with transfers or any problem you may encounter. A representative may not be based at your hotel, and it may be necessary to liaise with our resort office of which details will be provided.


The weather charts featured are given only as a general guide. We cannot guarantee weather conditions. Please bear in mind that severe weather such as heavy rainfall, or rough seas are to be expected at certain times during the year.

Brochure / Website Room Descriptions and Facilities

Photographs and descriptions of hotels and resort facilities are shown in good faith. Room descriptions are supplied by the hoteliers and in some cases, we may sometimes refer to suites or deluxe accommodation. These are in general, larger rooms with additional features however this does not necessarily mean that the accommodation comprises more than one room. It is possible that occasionally facilities may be unavailable or limited, due to hotel maintenance, adverse weather conditions or seasonal restrictions etc. We have used all reasonable endeavours to ensure that nothing in our brochure is false or misleading at the time of going to press but reserve the right to change any brochure/website particulars before you book. Please also bear in mind that specific requests made at the time of booking cannot be guaranteed.

Child Safety

Should you be traveling with young children, we recommend that you advise us at the time of the booking. The safety of your children is of utmost importance to us, however, we must stress that it is important for you to remain vigilant at all times during your holiday to ensure their safety.

Any passengers under 18 years of age travelling to South Africa will be denied boarding if they are not carrying their original birth certificate and in the event that only one parent is travelling, certified written consent from the other parent is required to allow the child to travel.

Pregnancy Note

Airline regulations state that women 28 weeks or more into pregnancy, at the time of return travel, must have medical certification of fitness to travel. Normally after 32 weeks permission to travel is refused however, airlines have different policies and we would need to check as to whether they will agree to carry you, prior to confirming your holiday. It is imperative that you notify us of your pregnancy at the time of booking or as at such time you become aware.

Payment Procedure

We invariably require a deposit which we shall notify to you but shall be not less than GBP150 per person (excluding infants) plus any applicable insurance premiums on confirmation of booking. If holiday is based on a special offer, you may be required to pay the full payment immediately upon confirmation.

Price Increases

No price increases will apply once full payment has been received. Surcharges may be applied in the event of a variation in transportation costs, exchange rates, government action, fees for certain services or fuel increases charged by carriers. If the increase is more than [10] % you will have an option to cancel your booking and obtain a refund of all monies paid (excluding insurance, visa and vaccination costs) provided the cancellation is made in writing within seven (7) days of receipt of the notice.

Cancellation by Customer

All cancellations by customer must be received in writing by the person who signed the booking form. Please note that the following cancellation fees apply;

  • 8 weeks prior to departure: Lose deposit *
  • 42-56 days prior to departure: Lose 30% *
  • 29-42 days prior to departure: Lose 60% *
  • 3-27 days prior to departure: Lose 90% *
  • Within 72 hours: Lose 100%

*If the travel arrangements have been "issued" on "non-refundable" special fares, we will not be able to refund any monies. Cancellation charges made by our suppliers may be higher than the cost of the deposit and we reserve the right to pass on such fees to you. ZEETRAVELS LTD will advise of such fees before cancellation. In the case of cancellation after receipt of documents, no refund will be given unless unused tickets are returned to ZEETRAVELS LTD. Insurance premiums and airport tax charges are not returnable.

Flight & Flights Routings

Flights on our programme are arranged with reputable airlines. Should delays or cancellations occur, the airline would normally provide refreshments, meals and if necessary, accommodation. We do not provide such services at the point of departure or at the point of return to the UK. Any claim relating to such events must be made directly to the airline. A direct flight is a flight where there is no change of aircraft enroute, but stops are possible, as the aircraft may need to refuel or allow other passengers to join or leave the aircraft. A non-stop flight travels from the origin to the destination without stopping. Where a flight is shown to travel via other destinations, at least one change of aircraft is necessary enroute.

Due to unforeseen circumstances, airlines may find it necessary to alter the published routing. This may be a last-minute change or can even occur during the flight to/from your destination.

Flight timings may also change. Should this occur, and if we are able, we will inform you as soon as we are made aware of any changes to the previously confirmed timings given to us by the airlines.

Independent Travel Arrangement

We cannot accept responsibility for independent travel arrangement made by the clients, to reach their airport of departure or indeed their onward journey having arrived back to the UK.


We recommend that you take out travel insurance. Our staff are trained to offer you the best policy for your travel needs. Please note that you will be required to pay your insurance premium at the same time as your deposit.

The insurance quotation is only valid if passengers are resident in the UK, and are below 65 years of age, without any medical problems.

Data Protection Policy

To ensure that your holiday runs smoothly we and your Travel Agent (if you use one) need to use information such as your name and address, special needs, dietary requirement, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies and to public authorities such as customs and immigration. If your holiday is outside the European Economic Area (EEA) controls on data protection in your destination may not be as strict as in the UK. We will only pass data including sensitive information regarding disabilities or dietary and religious requirements to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers in the EEA or elsewhere, we cannot provide your booking. When you make this booking, you consent to this information being passed to all relevant persons. Information held by your Travel Agent is subject to that company's own data protection policy. We can supply a copy of your information held by us; there is a reasonable charge for providing this. We may use this information to contact you with details of our other products and services.